FAQ & Help Center

FAQ & Help Center

1. Orders & Shipping

1.1 Where do you ship to?

We currently ship to all continents! Feel free to shop on our store!

1.2 How long does shipping take?

  • USA: 10-15 business days

  • Canada: 8-16 business days

  • Australia:  8-16 business days

  • United Kingdom: 6-12 business days

  • Japan: 5-10 business days

1.3 How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on our Tracking Page to check the status of your delivery.

1.4 What should I do if my package is delayed?

If your order hasn’t arrived within the estimated time frame, please check your tracking details first. If it’s still delayed, contact our support team at customer@aurathebox.com

2. Returns & Refunds

2.1 What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange.

2.2 How do I request a return?

To start a return, contact us at customer@aurathebox.com with your order number and reason for return. We’ll provide instructions on how to proceed.

2.3 Do I have to pay for return shipping?

Return shipping is free for defective or incorrect items. For other returns, the customer is responsible for return shipping costs.

2.4 When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed within (X-X business days) to your original payment method.

3. Product Information

3.1 What materials are used in the headphone stand?

Our headphone stand is made of high-quality leather and wood, ensuring durability and a premium look. The base features a non-slip surface for extra stability.

3.2 How do I clean the stand?

Simply wipe it with a soft, damp cloth. Avoid harsh chemicals to maintain the quality of the leather.

3.3 Is the stand compatible with all headphone sizes?

Yes! The design accommodates most over-ear and on-ear headphones.

4. Payments & Security

4.1 What payment methods do you accept?

We accept list of payment methods: credit cards, Visa, Mastercard, Apple Pay, Google Pay, Amex

4.2 Is my payment information secure?

Yes! Our website uses SSL encryption to ensure that your personal and payment information is always protected.

 

5. Contact Us

If you need further assistance, feel free to reach out!

📧 Email: Customer@aurathebox.com
🕒 Support Hours: 24 Hours support, it may take a few hours until we get to you